Privacy Policy
This Privacy Policy explains how AGORA AI LLC collects, uses, discloses, and protects your personal data when you access our AI-powered outbound calling platform, including our website, mobile applications, and related services.
As a platform connecting businesses with gig agents through AI coaching technology, we process data for multiple user types: business clients uploading leads, freelance agents making calls, and prospects receiving outbound communications.
Last Updated: September 15, 2025
Data we process
Business client data
Account information and billing details
Lead data and campaign configurations
Call recordings and campaign analytics
CRM integration and API usage
Gig agent data
Performance metrics and earnings history
Training progress and skill assessments
Call quality scores and coaching data
Schedule preferences and availability
AI training data
Anonymized call transcripts and outcomes
Performance patterns and success metrics
Script effectiveness and optimization data
Coaching interaction and improvement data
Information we collect
How we use your information
AI data processing and training
Information sharing and disclosure
Data security and retention
Your rights and controls
Compliance and regulatory framework
Platform abuse prevention
Cookies and tracking technologies
International data transfers and storage
Ethical AI principles
Human oversight in all AI decisions
Bias detection and mitigation systems
Transparent AI design-making processes
Regular auditing and improvement
Data protection
Anonymization of AI training data
Minimal data collection principles
User control over AI processing
Secure, encrypted data storage