Privacy Policy

We collect information you provide directly to us when you create an account, upload leads, configure campaigns, or contact our support team. This includes your name, email address, phone number, company information, and payment details.

For business clients: We collect lead data you upload including contact names, phone numbers, emails, company affiliations, and campaign notes. This data is used exclusively to facilitate outbound calling campaigns.

For gig agents: We collect performance data, call quality metrics, earnings information, and training progress to ensure platform quality and fair compensation.

We automatically collect device and usage information including IP address, browser type, operating system, call recordings, conversation transcripts, and platform interaction data.

All call recordings and transcripts are encrypted and stored securely for up to 180 days for quality assurance, AI training, and compliance monitoring.

Provide and maintain our AI-powered outbound calling platform, including real-time coaching, script generation, and performance analytics.

Connect business clients with qualified gig agents and facilitate campaign execution while ensuring quality standards.

Process payments, manage subscriptions, and handle both flat-rate and commission-based compensation models.

Improve our AI coaching algorithms through analysis of call recordings and performance data (anonymized when possible).

Ensure TCPA compliance, monitor for Do Not Call violations, and maintain telemarketing regulatory standards.

Communicate platform updates, billing information, performance reports, and customer support.

Detect fraudulent activity, enforce platform policies, and protect against abuse or unauthorized use.

Call recordings and transcripts may be used to train and improve our AI coaching algorithms, with data anonymized and aggregated when technically feasible.

We use conversation data to enhance real-time coaching capabilities, improve script generation, and optimize agent performance recommendations.

AI training data is stored separately from identifiable personal information and is subject to additional security measures.

Business clients and agents consent to AI training usage by using the platform, but may opt-out with potential service limitations.

All AI systems are designed with bias detection and mitigation measures, and undergo regular auditing for fairness and accuracy.

We maintain detailed logs of AI decision-making processes for transparency and accountability purposes.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

Lead data is shared only with assigned gig agents for the purpose of executing approved campaigns, subject to strict confidentiality agreements.

We share information with trusted service providers including Twilio (calling infrastructure), OpenAI (AI processing), Stripe (payments), and AWS (hosting).

Information may be disclosed when required by law, regulation, legal process, or to protect against fraud, abuse, or security threats.

In case of business transfer, merger, or acquisition, user data may be transferred as part of the transaction with equivalent privacy protections.

We may share aggregated, non-personally identifiable performance metrics for business development and platform improvement.

We implement bank-level security measures including AES-256 encryption for data at rest and in transit, secure cloud infrastructure on AWS, and regular security audits.

We maintain SOC 2 Type II certification and comply with GDPR, CCPA/CPRA, and TCPA requirements across all operations.

Call recordings are retained for 180 days then permanently deleted unless legally required otherwise.

Lead data is automatically deleted when campaigns end or sales close, or upon client request.

User account data is deleted within 30 days of account termination, with anonymized performance data retained for platform improvement.

All team members undergo security training and access controls ensure data is available only to authorized personnel.

You have the right to access, update, correct, or delete your personal information at any time through your account dashboard or by contacting support.

You can opt out of AI training usage, though this may limit certain platform features and coaching capabilities.

Business clients can export all campaign data, call recordings, and performance analytics in standard formats.

Gig agents can access their complete performance history, earnings records, and training progress data.

EU residents have additional rights under GDPR including data portability, right to be forgotten, and right to human review of automated decisions.

California residents have rights under CCPA including the right to know what personal information is collected and shared.

We maintain comprehensive TCPA compliance including consent verification, Do Not Call registry scrubbing, and call recording disclosure.

Our platform includes built-in compliance monitoring to prevent violations and ensure all calls meet federal and state telemarketing regulations.

We comply with industry-specific regulations for real estate, solar, insurance, and financial services campaigns.

All agents are trained on compliance requirements and platform automatically enforces calling time restrictions and consent requirements.

We provide compliance reporting and documentation to support client regulatory obligations and audit requirements.

Regular compliance audits are conducted by external consultants to ensure ongoing adherence to all applicable laws.

We implement automated systems to detect and prevent upload of fake, invalid, or non-consented lead data.

Machine learning algorithms monitor for suspicious calling patterns, compliance violations, and potential fraud.

Quality scoring systems track agent performance and automatically flag concerning behavior or policy violations.

We maintain detailed audit logs of all platform activity for investigation and enforcement purposes.

Graduated enforcement procedures include warnings, account restrictions, suspension, and permanent termination for serious violations.

Both business clients and gig agents are subject to background checks and ongoing monitoring for platform integrity.

We use essential cookies for platform functionality, user authentication, and session management.

Analytics cookies help us understand platform usage, identify performance issues, and improve user experience.

We do not use cookies for behavioral advertising or cross-site tracking of personal activities.

Third-party services like Google Analytics may place cookies subject to their own privacy policies.

You can control cookie preferences through your browser settings, though disabling essential cookies may affect platform functionality.

We provide a cookie management dashboard for granular control over non-essential tracking.

Our services are hosted on secure AWS infrastructure primarily in the United States with redundancy in other regions.

International data transfers are protected by Standard Contractual Clauses and other appropriate safeguards required by law.

We ensure all international transfers comply with GDPR, local privacy laws, and maintain equivalent levels of protection.

Data processing agreements are in place with all service providers handling personal information internationally.

Users in the EU can request that their data be processed only within EU boundaries, subject to technical limitations.